Q: Why do I have to pay a deposit?
A: We require a deposit to ensure the security of our gear. The deposit acts as a form of insurance in case of damage, loss, or late return. Once the equipment is returned in good condition and on time, the deposit will be fully refunded to you.
Q: Where are your collection points?
A: Our collection points are strategically located in Cape Town as well as Somerset West for your convenience. You can choose the one that is most convenient for you.
Q: Do you deliver?
A: Yes, we offer delivery services within Cape Town. Additional charges may apply based on the distance and the size of your order. Please inform us during the reservation process if you would like to have the gear delivered, and we will provide you with the necessary information and any associated costs.
Q: Are you only available in Cape Town?
A: Currently, Trailhead Outdoor Rentals operates exclusively in Cape Town, South Africa. However, we may expand our services to other locations in the future. Please stay tuned for updates on our website and social channels, or contact us for the latest information.
Q: What if I'm looking for something that you don't have?
A: We strive to offer a comprehensive selection of outdoor gear, but if you're looking for something specific that we don't have, please let us know. We are always open to feedback and suggestions from our customers. While we cannot guarantee immediate availability, we will do our best to accommodate your request or provide alternative solutions.
Q: How do you make sure your sleeping bags are clean?
A: We have a strict cleaning protocol in place for all our gear, including sleeping bags which all come standard with a sleeping-bag liner which is washed after each use. We prioritise maintaining cleanliness and hygiene to ensure that our customers receive clean and fresh equipment.
Q: Will the product I get exactly match what's on the site?
A: We strive to provide accurate and up-to-date product descriptions and images on our website. However, due to the nature of rentals and inventory fluctuations, there may be occasional variations in the brand or model of the equipment you receive. Rest assured, we always ensure that the quality and functionality of the gear meet or exceed the standards advertised on our site.
Q: What happens if I damage the gear?
A: Accidental damages can occur during outdoor activities. For minor damages, we typically do not charge any additional fees. However, significant damages or loss of gear may result in repair or replacement costs. These costs will be communicated to you based on the extent of the damage and the specific situation.
Q: How can I get in touch with you?
A: You can get in touch with us through various channels. You can visit our website at www.trailhead.co.za to find our contact information, including our phone number and email address. You can also reach us on Instagram at www.instagram.com/trailheadZA or Facebook at www.facebook.com/TrailheadZA. Additionally, we can be contacted on 072 328 2658 if you’d prefer to chat directly. Feel free to reach out to us with any questions, inquiries, or assistance you may need. We are here to provide prompt and helpful support to our customers.